Policies and Rental Agreement
Smoky Mountain Escape
Policies, Procedures and Rental Agreement
NO SMOKING, NO PETS, No fireworks or firearms allowed
Maximum Occupancy is 11 over age 5 (special approval required to exceed this number). Check-in time 4:00 PM/Check-out time is 11:00 AM (eastern). The fireplace is closed between May 1st and September 30th. We will not rent to vacationing students or singles under 25 years of age. No un-chaperoned groups. Telephone has block outs for direct long distance calls. Bring your calling card, credit card or cell phone. We are not responsible for lost or stolen items.
Maintenance Emergency Number - You will find the after hours emergency number posted in the chalet. THIS NUMBER IS FOR MAINTENANCE EMERGENCIES ONLY. Examples of emergencies are: no heat, no water, broken pipes, etc. To report maintenance issues such as, problems with cable TV, hot tub, non-emergency plumbing problems, etc. please call (205) 663-3697 or (205) 706-5742 between the hours of 8:00 AM and 10:00 PM. Please leave a message if we are not in. We check messages frequently. Maintenance personnel will call you to schedule a visit that won't interfere with your plans.
Hot Tub and Cover - Hot tub will be inspected after each rental. If any items such as food, alcohol, soaps or bath products, etc. are found in the hot tub, you will be charged an excessive cleaning fee of $150. Damage to cover will result in a $350 charge. Covers should remain on the hot tub at all times when not in use. Children under the age of 16, pregnant women and persons with heart conditions or skin sensitivities should not use the hot tub.
Rates and Deposits - A $300 deposit is due at time of booking to hold reservation. Reservations cannot be held for any reason without payment of this deposit. Balance is due 30 days prior to arrival. For holiday periods (July 4th, Thanksgiving, Christmas, and New Year's), the balance is due 60 days prior to arrival. Payment for reservations made less than 30 days from arrival date (or 60 days, in the case of the above stated holidays) will be due in full at time of booking. A $300 damage deposit fee is also due 30 days prior to arrival for any reservation not using a credit or debit card. For those using a credit or debit card, you understand that your account will be charged after your departure for any damages found.
Violation of either the NO PETS or NO SMOKING Policy will result in forfeiture of the damage deposit. Any damage other than normal wear will be deducted from the damage deposit or charged to your debit or credit card. Your deposit will be returned to you within 15 days after checkout as long as there is no damage or theft to the chalet during your stay.
Departure procedures will be posted in the chalet. Failure to follow these will result in a $75 excessive cleaning fee. A 12% tax will be added to the rental rates. Rates and terms are subject to change without notice. All rates are in US Dollars (US).
Cancellations and Refunds - If you cancel at least 30 days prior to arrival date, you may receive a full refund less a $100 cancellation fee. If you cancel less than 30 days prior to arrival date, no refund unless we re-book the property. The refund will be the in the amount of the new booking less the $100 cancellation fee.
For Holiday periods (July 4th, Thanksgiving, Christmas, and New Year's), the deadline for cancellation is 60 days prior to arrival. We strongly encourage you to consider travel insurance in case of unforeseen emergencies such as sickness. You can find this insurance at
http://www.insuremytrip.com or other similar travel insurance sites.
No refunds for severe weather conditions. During times of inclement weather you may want to consider a 4 wheel drive vehicle or chains. No refunds for early departures or unforeseen mechanical failures.
Credit Card Authorization– You understand and consent to the use of the credit card provided, without original signature on the charge slip. You understand that by "clicking" that you have read the terms and conditions of this property, you are bound by this agreement and you have signed electronically, and that this Credit Card Authorization cannot be revoked and will not terminate until 90 days after leased premises are vacated. Charges may include: damages beyond normal wear and tear; damage to hot tub or cover; maintenance issues caused by guest; excessive cleaning fee.
